Would you like to work for one of the world’s leading companies when it comes to digital solutions? Now you have a chance to be a part of a company that started out as a start-up back in 70s, and grew into one of the leaders in its field!
We are looking for an L2/L3 Application Support experienced in Functional Production Support to join one of our clients’ team and work with a great, diverse team.
Techn Functional knowledge of involved applications, data to be able to do impact analysis
Troubleshooting or involve/co-ordinate with other teams
Follow incident management process end-to-end in a timely manner including triage of incident
Ensure problem ticket raised (PRB) and required teams, stakeholders are informed
Differentiate between incident and service request. Fulfil adhoc small reporting requirements
EOD Batch ownership in productive environment
Health checks and application monitoring
Manage end user’s expectation and other relevant stakeholders
At least 5 years’ experience with Techno Functional Production Support roles in Banking Domain is a must.
Detailed knowledge of Banking Products
Detailed knowledge and skills of Avaloq Core Platform with certification
Knowledge of Avaloq Front Platform
Cloud based support experience i.e. AWS.
Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
Proficient in SQL and basic knowledge of Oracle DB
Experience in handling Production batch using tools like Control-M, Autosys, Zena (used in this position)
ITIL Incident, Problem and Change process knowledge
Excellent analytical, problem-solving skills
Strong in communication, able to relate to relevant internal and external stakeholders along with end users
Fluent English both written and spoken is a must